Before you book

You can find cancellation details on the listing page and during the booking process – before you pay.

After you book

Your policy and cancellation options can always be found in your Trips. we follow a general cancellation policy which allows users to request a full refund up to 48 hours before the date of travel. For further details please connect to our customer service directly from the contact us page  in certain events like extenuating circumstances or a dislike of the property our experts will hear your case and cancel the reservation if we find that your situation does not allow you to travel due to some ill effect that is effecting the masses .



Extenuating circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances. If you need to cancel because of the COVID-19 pandemic.

Issues while you're on a trip

If you encounter issues when you arrive at your listing that the Host cannot resolve quickly, you may be protected under our Guest Refund Policy.